The following policies and procedures apply to all Explore Art Class training sessions, workshops, and courses.
Training, workshop, and course fees may be paid online using the Explore Art Class website payment system or in-person or direct transfer to the account. Payment is required at the time of registration when using the Explore Art Class online workshop, training, etc.
Individuals or organizations preferring an invoice as a method of payment must contact the Explore Art Class directly to make the request prior to registration in a training session, workshop, or course. If payment is not received 24 hours prior to the training session, workshop, or course start time, individuals will be automatically removed from the training session/workshop/course.
The Explore Art Class reserve the right to cancel or re-schedule training sessions and workshops (virtual and in-person) for a just cause (e.g., insufficient registration, facilitator illness, severe weather, required software or venue issues, etc.). Cancellation due to insufficient registration will not occur less than 24 hours prior to the course. In the unlikely event that the training session or workshop needs to be canceled, you may transfer to another session/workshop or receive a full refund. Costs incurred for travel arrangements or other related individual expenses will not be refunded.
In lieu of a refund, you can also transfer your spot to someone else. We can transfer your spot up until 24 hours before the training session or workshop. For such events, if you transfer your spot, you are responsible for ensuring that you transfer all the information to the person who is taking your spot. Explore Art Class will not be able to ship another set of materials out.
To do this, please email firstname.lastname@example.org with the subject line “Spot Transfer: [Title of Event].” Please write to us using the same email address that was provided at the time of registration and includes all the required information of the person to who you would like to transfer your spot. We will take it from there!
Transfer to another session/workshop if you notify us via email at email@example.com with the subject line “Event Transfer: [Title of Event].” at least 24 hours prior to the training session/workshop start date and time for which you have registered. If the fee of another session/workshop is higher than the fee you paid the highest fee will be applied and the difference is payable at the time of the transfer request, in-case the fee of another session/workshop is lower than the fee you paid the difference is forfeited and not refundable. A registration may only be transferred once and only towards a session/workshop that is scheduled to occur within 2 months of the original training session date.
We will not consider requests to transfer less than 24 hours prior to a session/workshop start date and time. If you fail to attend your scheduled session/workshop without the required notification, as outlined above, your training fee will be forfeited.
If you have already registered for one of our online training/workshops, and you are no longer able to attend the workshop, our cancellation policy is as follows:
Participants withdraw or cancel their registration in Explore Art Class in-person courses up to 24 hours prior to the start date and time. However, the courses become non-refundable after this timeline. Unless otherwise specified at the time of payment, registered courses will generally remain available to participants up to the duration of such courses opted for. On rare occasions, we may need to remove certain courses for legal or other reasons. We reserve the right to update courses without offering a refund or exchange.
If the Explore Art Class Institute cancels the availability of a course for any reason, participants will be notified via email and will be granted a refund in prorated with respect to course duration and number of classes or in full in some cases, whichever is applicable, unless we determine that a comparable in-person course is available for substitution.
The Explore Art Class does not allow extensions of deadlines for course requirement completion; it is the responsibility of participants when registering for a course, to be fully aware of their ability to meet course expectations and deadlines.
If you are unable to complete the course due to extenuating circumstances, please contact the Explore Art Class Institute to discuss the possibility of extending the subscription and access to your course.
If you have already registered for one of our in-person, and you are no longer able to attend the course, our cancellation policy is as follows: